Background: The ability of healthcare system to face the COVID-19 pandemic requires a professional competency in maintaining medical records to increase information and healthcare services quality . This study analyses the competency influence to medical record and health information management on planning and decision-making of healthcare services . A case study was conducted to explore this phenomenon . The COVID-19 has impacted to the clinical records is also discussed .
Methods: The study uses a quantitative method to analyse correlation between medical record professional competencies, the quality and decision-making of healthcare services . Data analysis was used the structural equation model . The data were collected through purposive sampling of 49 respondents in case study hospital in Padang, Indonesia .
Results: The medical record competency construct has a less significant effect on the decision-making construct, although the latter is positively related to competency . The quality construct is positively related to and has a significant effect on the decision-making construct . Conclusion: In the case study hospital revealed the competent medical record professional had a small influence on decision-making . In the COVID-19 pandemic situation, the new tools or systems such as telehealth or telemedicine might be an alternative by the healthcare service provider to improve their clinical record management information systems.