The COVID pandemic has made telematic consultations a basic tool in daily practice .
AIMS: The main objective of the study is to assess the results of the application of telematic consultations to limit the mobility of patients . The operational objectives are; to propose a consultation plan, to know how attendance limits consultations and to define which pathologies benefit the most from this plan .
METHODS: A scheme is proposed with the creation of pre-scheduled clinic to assess suitability and the possibility of carrying them out in a single non face-to-face act .
RESULTS: Phone call to 5,619 patients were made with a lack of response of 19% . The cases of 74% of the patients that answered were resolved virtually . There is a difference between units, obtaining a higher answering rate from patients appointed to specific clinic units, OR = 0.60, or to general trauma ones, OR = 0.67 . The lowest answering rate was obtained from those derived from the emergency department . Twenty per cent of the consultations were not accompanied by complementary tests that would have favored the resolution in a single act . The general trauma consultations, OR = 0.34, postoperative control, OR = 0.49, and specific unit ones, OR = 0.40, were the ones that better met this requirement . Out of the remaining patients, the general trauma consultations, OR = 0.50, and those referred to units, OR = 0.54, were the ones that had a higher resolution rate without in- person consultation .
CONCLUSIONS: The cases of 74% of the patients who answered the phone call were resolved virtually . Cases of 20% of the patients cannot be solved in a single act because they are derived without complementary tests . Osteosynthesis and postoperative arthroscopic follow-up consultations are the ones that need to be carried out in person the most.