Background: When the COVID-19 pandemic struck, surgical services had to design and implement a new system to safely manage patients and prevent workforce exposure .
Methods: A team of clinicians and educators rapidly reengineered the surgical care process . An online learning management system (LMS) and authoring tool that supported iterative remote asynchronous communication was used to build a learning module employed to train an interprofessional team to the new care process .
Results: Care process redesign was accomplished in a concentrated effort involving clinicians and educators . Patient flow and the role of each team member at every phase of care was presented in the LMS . The LMS was refined by input from team members provided through the authoring tool directly to the educator on the screens where the edit was applicable . The LMS was deployed after four days to more than 100 surgical team members who managed their first COVID-19 patient two days later . The number of COVID-19 patients managed was limited, but there were no untoward patient events and no staff exposure . Conclusion: Care process reengineering and deployment efforts are accelerated by early involvement of educators and use of an LMS with an authoring tool that supports rapid module build and refinement in a socially distant workplace . The LMS enables access on any online platform at a time convenient to team members who can then learn at their own pace . This reengineering and LMS development approach can be generally applied to speed many care process modification and improvement efforts.