Telemedicine use has expanded rapidly to cope with increasing demand on services by delivering remote clinical review and monitoring of long-term conditions . Triaging individual patients to determine their suitability for telephone, video or face-to-face consultations is necessary . This is crucial in the context of COVID-19 to ensure doctor-patient safety . Telemedicine was shown to be safe and feasible in managing certain chronic diseases and providing patient education . When reviewing newly referred or long-term patients, different specialty clinics have different requirements for physical examination . Clinicians prefer face-to-face consultations at the initial visit to establish a doctor-patient relationship; telephone or video consultations are reasonable options for long-term patients where physical examination may not be needed . Video consultations, often aided by sophisticated devices and apps or medical assistants, are useful to facilitate remote physical examination . Most patients prefer telemedicine as it saves time and travel cost and provides better access to appointments.